TERMS & CONDITIONS

1. Scope of Application

These Terms & Conditions apply to all guided E-Gravel tours offered by Hidden Heidelberg, operated by Oliver Schmitt. By booking or participating in a tour, participants agree to these Terms & Conditions.

2. Booking & Participation

Participation in a tour is only possible after a confirmed booking.
Tours are conducted in small groups and places are limited.

Participation is restricted to persons 18 years of age or older. Participants must be able to safely control a bicycle on gravel roads and forest paths, including uneven surfaces and descents.

Participants are required to follow the instructions of the guide at all times.
Hidden Heidelberg reserves the right to exclude participants from a tour if their behavior endangers themselves or others, including but not limited to riding under the influence of alcohol or drugs. In such cases, no refund will be granted.

Participation is at the participant’s own responsibility.

3. Services Included

Unless otherwise stated, the following services are included in the tour price:

  • Guided E-Gravel ride in a small group

  • Use of a premium E-Gravel bike

  • Helmet

  • Guidance and supervision during the tour

Personal insurance (e.g. health, accident, or liability insurance) is not included and remains the responsibility of the participant. The inclusion of guided services does not constitute an assumption of liability for personal injury beyond the statutory provisions.

4. Prices & Payment

All prices are stated per person.
As a small business owner according to §19 UStG, no VAT is charged or shown.

Payment details and timing will be communicated during the booking process.
A booking is only binding once confirmed by Hidden Heidelberg.

5. Cancellation & Changes

Cancellation by the participant:

Cancellations must be communicated in writing (email is sufficient).

  • More than 7 days before the tour: full refund

  • 7 to 2 days before the tour: 50% cancellation fee

  • Less than 48 hours before the tour or no-show: no refund

Hidden Heidelberg reserves the right to show goodwill in individual cases; however, there is no entitlement to a refund beyond the rules stated above.


Cancellation or changes by Hidden Heidelberg:

Hidden Heidelberg reserves the right to cancel or reschedule a tour due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or organizational reasons.

In case of cancellation by Hidden Heidelberg before the start of the tour, participants will be offered either a rescheduled date or a full refund.

If a tour must be interrupted or terminated early due to weather conditions, safety concerns, or participant behavior, no refund will be granted, unless the interruption is predominantly caused by Hidden Heidelberg.

Cancellation by the participant:

Cancellations must be communicated in writing (email is sufficient).

  • More than 7 days before the tour: full refund

  • 7 to 2 days before the tour: 50% cancellation fee

  • Less than 48 hours before the tour or no-show: no refund

Hidden Heidelberg reserves the right to show goodwill in individual cases; however, there is no entitlement to a refund beyond the rules stated above.


Cancellation or changes by Hidden Heidelberg:

Hidden Heidelberg reserves the right to cancel or reschedule a tour due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or organizational reasons.

In case of cancellation by Hidden Heidelberg before the start of the tour, participants will be offered either a rescheduled date or a full refund.

If a tour must be interrupted or terminated early due to weather conditions, safety concerns, or participant behavior, no refund will be granted, unless the interruption is predominantly caused by Hidden Heidelberg.

Cancellation by the participant:

Cancellations must be communicated in writing (email is sufficient).

  • More than 7 days before the tour: full refund

  • 7 to 2 days before the tour: 50% cancellation fee

  • Less than 48 hours before the tour or no-show: no refund

Hidden Heidelberg reserves the right to show goodwill in individual cases; however, there is no entitlement to a refund beyond the rules stated above.


Cancellation or changes by Hidden Heidelberg:

Hidden Heidelberg reserves the right to cancel or reschedule a tour due to unforeseen circumstances, including but not limited to weather conditions, safety concerns, or organizational reasons.

In case of cancellation by Hidden Heidelberg before the start of the tour, participants will be offered either a rescheduled date or a full refund.

If a tour must be interrupted or terminated early due to weather conditions, safety concerns, or participant behavior, no refund will be granted, unless the interruption is predominantly caused by Hidden Heidelberg.

6. Weather & Tour Conditions

Tours take place in most weather conditions.

In case of unsafe weather or trail conditions, Hidden Heidelberg will decide whether to proceed, modify, postpone, or cancel the tour.

The decision regarding weather-related cancellations or changes lies solely with Hidden Heidelberg and is made in the interest of participant safety.

Weather and trail conditions may affect surface grip, visibility, and rideability and are an inherent part of outdoor cycling tours.

7. Liability & Responsibility

Participation in the tours is at the participant’s own risk. Cycling on gravel and forest terrain involves inherent risks, including but not limited to falls, collisions, changing surface conditions, and weather-related hazards.

Hidden Heidelberg is not liable for damages caused by slight negligence.
Liability is limited to cases of intent or gross negligence, as well as injury to life, body, or health.

Hidden Heidelberg is not liable for loss, damage, or theft of personal belongings brought on the tour.

Statutory liability provisions remain unaffected.

8. Equipment & Damage

Participants are required to handle the provided equipment, including the E-Gravel bike, with care.

Participants are liable for damages caused by improper use, intentional misconduct, or gross negligence.
Normal wear and tear resulting from proper use is excluded.

Hidden Heidelberg reserves the right to charge participants for repair or replacement costs in case of damage beyond normal use.

9. Governing Law

These Terms & Conditions are governed by the laws of the Federal Republic of Germany.
The place of jurisdiction is Germany.